Warranty Claim

 

Please fill out a separate claim for each item you wish to return. If you need to submit a claim for a set, you will need to fill out and submit individual claims per piece.

All fields required unless marked optional.

Why is a valid phone number required?

Why is this requested?
Why is this requested? Knowing where you shop matters to us so we can best serve you. Also, a proof of purchase may be required on warranty and service claims. Some of our items are only sold in certain retailers and some resellers, such as consignment sales, are not covered under warranty. If you received your product as a gift, you can give enter “Gift”.
Why is this requested?
Why is this requested? Our products have limited warranties. The date you purchased the item may be used to help determine the terms of your product’s warranty. If you received your product as a gift, please provide the date the gift was received.
Why is this requested?
Why is this requested? The Product Line helps narrow down which product you have so we can provide the best response to your questions as well as identify the appropriate warranty.
Why is this requested?
Why is this requested? The Product Type allows us to know exactly which product piece you are asking about so we can provide information specific to that type of product.
File size should not exceed 3 MB and file format should be PDF, TXT, DOC, DOCX, JPG, PNG, JPEG, GIF.
Why is this requested?

To expedite the warranty claim process, please include the following clear and in-focus images:

1. A picture of the entire product

2. Pictures of the issue being submitted for warranty

3. And one of the following: * For cookware - picture of the bottom/underside of the pan * For bakeware - picture of the bottom/underside of the pan * For cutlery - picture of the numbers on the knife blade * For appliances/electrics - picture of the number engraved on the prongs of the plug.