Please Note: The return policy is intended to assist customers who wish to return a purchase from Calphalon.com. If you currently own a Calphalon product and would like warranty service due to what you believe is a defect, click here for Calphalon's Warranty Information.

Return Policy

When you shop with us on Calphalon.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return your unused merchandise for a replacement or refund of the purchase price within 60 days of purchase. Refund checks are not available for gift returns. You must pay for shipping; shipping costs are non-refundable. Merchandise older than 60 days is not eligible for return. The return policy is valid on purchases of unused merchandise made directly at Calphalon.com. You must have a valid receipt or proof of purchase.

To request a Return Authorization, please contact us at 800-809-PANS (7267), Monday through Friday, 8:00 am to 5:00 pm ET. All returns require a Return Authorization and tracking.

 

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Calphalon Support

Call 800-809-PANS (7267)

Monday - Friday

9am to 5pm ET

 

We apologize if you are experiencing longer than usual call wait times or delayed responses to your questions through chat, email and social media. Some of our Calphalon customer contact team members are working reduced office hours as a safety precaution due to the coronavirus affecting the regions where we operate. Ensuring the health of our employees is our first priority and we appreciate your patience and understanding as we make every effort to minimize any disruption in supporting you, our valued customers.

Sincerely,
Your Calphalon team

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