Customer Service Spotlight

Print

Article By: Calphalon Team
Originally Published: 2/11/2013

Have a cookware question for the experts? The Calphalon Customer Service team is here to help. They're ready with answers and recommendations, including proper cleaning and care techniques.

"We receive a lot of calls and emails regarding the best way to maintain cookware," said Ann, manager of our Customer Service department in Toledo. "Customers often aren't sure what type of cookware they own or how to properly care for the product, in particular cleaning hard-anodized aluminum or removing slight discolorations from stainless steel. My team has a combined 117 years of service with Calphalon; we have spent a lot of time using and testing our products, and have the best answers to these types of questions."

Here, Ann and her team of experts provide answers to five of their most commonly received questions. 

1. What kind of Calphalon cookware do I have?

To help identify the materials your cookware is made from, first take a look at the exterior of your pan.
• Hard-anodized aluminum cookware has a matte grey finish.
• Stainless steel cookware has a brushed or polished silver finish.
• Enamel cast iron and enamel nonstick have glossy, colored or black exteriors.
• Pre-seasoned cast iron has a textured black appearance.
• Copper is a bright, shiny orange.

Next, take a look at your pan's interior.
• Nonstick has a smooth, greyish black finish.
• Stainless steel has a brushed silver finish.
• Hard-anodized aluminum has a matte grey finish.
• Pre-seasoned cast iron has a textured black appearance.

Unison cookware is identified on the bottom of the pan.

If you need a little more assistance, there is a cookware ID tool available on Calphalon.com. After identifying your cookware, you'll want to find out more about recommended use and care techniques. We also have a frequently asked question that addresses this question.

hard anodized2. How do I clean hard-anodized aluminum?

Depending on your pan, these cleaning instructions may apply to the exterior surface only, or to both the interior and exterior surfaces. Do not clean nonstick interiors with these methods or cleaning products.

Always allow your pan to cool before washing. After each use, wash hard-anodized surfaces in hot, sudsy water using a liquid dishwashing detergent such as Dawn® and a nylon scouring pad – we recommend using Scotch-Brite™ dark green scour pads. If you still see hazy or dark areas after the surface has dried, scrub the dry pan (don't wet it) with a dry Scotch-Brite™ pad and rinse thoroughly.

For stubborn, burnt-on spots, soak your cookware in hot, soapy water for 10 minutes. Burnt-on foods will usually lift off after soaking. To maintain the finish, use Bar Keeper's Friend® cleanser and a Scotch-Brite™ pad, being sure to rinse thoroughly.

Please note: Hard-anodized aluminum cookware is not dishwasher safe, unless noted on the bottom of the pan like Calphalon Unison Nonstick. Unison Nonstick also cannot be cleaned with Scotch-Brite™ dark green scour pads as they will harm the exterior finish.

Learn more »

stainless steel3. How do I clean stainless steel?

Always allow your pan to cool before washing. While most stainless steel pans are dishwasher safe, we recommend hand washing to preserve the luster of the stainless steel.
After each use, wash stainless steel surfaces in hot, sudsy water using a liquid dishwashing detergent such as Dawn® and a non-abrasive sponge or soft bristle brush – we recommend using Scotch-Brite™ Dobie® pads.

Sometimes, pans develop a rainbow-like discoloration. To remove this, use Bar Keeper's Friend® cleanser (or other polish made especially for stainless steel) and a non-abrasive sponge or soft bristle brush.

Learn more »

nonstick4. What's the best way to clean nonstick interiors?

Clean the interior nonstick surface of the pan with a liquid dishwashing detergent such as Dawn® and a non-abrasive sponge or soft bristle brush.

Sometimes, simple washing does not remove all of the oil on a pan's surface, and this can build up over time causing food to stick to the pan. To prevent this, periodically clean the nonstick surface with a nylon-coated sponge and Soft Scrub® cleanser.

Learn more »

5. Can I use aerosol cooking sprays?

We do not recommend using cooking sprays on Calphalon cookware. Cooking sprays have chemical additives that can build up on cooking surfaces and leave a sticky residue that is difficult to remove.

As an alternative, try using an oil mister to coat the surface of the pan with a very thin coating of cooking oil, or simply wipe a thin coating of oil onto the surface of the pan using a pastry brush or paper towel.

The Customer Service team is also available to assist with questions about other Calphalon products, including electrics, bakeware, cutlery and more. If you have questions or comments for our Customer Service team, call 1-800-809-7267, Monday through Friday, 9 am to 6 pm Central. They can also be reached via email – just click here to get in touch.​​